FAQ - Tenants

You should preferably terminate the rent by completing the termination form in your online portal. You should do this before the first day of the new calendar month. You have a notice period of one calendar month.

If you leave the property in the correct and original condition and if you have fulfilled all obligations, you will usually receive your deposit quickly. Within 2 to 8 weeks after the termination of the tenancy agreement, we will send you the statement and refund the deposit to your account.

At the final inspection we check whether there are any issues in the property that are not in order. If there is any damage, we will note this in the inspection report. It may take longer to return the deposit if we have to draw up a damage report or request a quotation.

You will receive an invoice for the monthly rent during every last week of the month. You can transfer the payment manually. You can do this by mentioning the invoice number, your debtor number or your address and surname in the payment. Our system can then process the payment correctly.

Tip: schedule the payment automatically through your checking account, so you don't have to worry about it.

You are responsible for paying the monthly rent. Is this not possible? Do not wait until you run into problems. Contact our financial department as soon as possible via info@maisonmanagement.nl or via our telephone number 088-0089200.

​​Making arrangements for payment settlement is only possible in exceptional cases. We ask you to provide us with documents proving that you are unable to pay the rent in one go. It is only possible to make a payment arrangement before you fail to pay your rent in time.

Check here whether we will process your request or if you are responsible for it yourself and what steps you can take.

Urgent requests include:

- CO report

- Fire or smoke report 

- Serious water leakage

- Gas smell or gas leakage

- No heating in winter

- No running water 

- Window breakage 

- Burglary damage, making it impossible for you to lock your home

- General electricity failures

- Lift malfunctions

You can reach us directly by phone on weekdays between 9:00 - 12:00 hours via 088-0089200. Outside these hours you can report an urgent repair or complaint via our telephone number 088-0089200. You will then automatically be connected to the control room. The technician on duty will handle your report in the correct manner.

First you have to report it to the police, sometimes by phone or via the internet. You will receive proof of the report. Submit a photocopy of the police report to us. We will then assess the damage to the home. Afterwards, we will order the repair or assess whether the damage can be recovered via the building insurance.

You always have to pay for the following maintenance or repair costs yourself: damage, destruction and defects caused by inexpert use and/or incorrect use. The list of minor maintenance costs states exactly which costs are for the tenant and the landlord. You can also find out who should carry out which repairs.

Can't find a definitive answer ? Ask your question by telephone via 088-0089200 or send an email to info@maisonmanagement.nl.

We will deal with your request at the latest on the next working day. We kindly ask you to describe the malfunction or repair as clearly as possible. This way we can process the service and repair requests as well and as soon as possible.

No, subletting is not allowed. Unless you have received written permission from the owner or the manager. You are committing an offence by subletting your property or letting it be used by third parties. The landlord may decide to terminate the rental agreement. In addition, you can expect fines and other damages to be paid.

If there are problems with neighbours, we always ask you to first contact them personally. If it concerns a house which is also managed by us, we can mediate. If this is not the case, you can contact the municipality for mediation.

Yes, you can request a landlord statement with us. A landlord statement is a written statement about your rental behaviour. A new landlord may ask for a statement. In the landlord statement we indicate:

- Whether you complied with the payment obligations;

- whether or not you caused nuisance in the residential area;

- other matters such as: subletting or using the residence for purposes for which the residence is not intended.

We manage the property, but it is also important that you insure yourself properly. Legal liability insurance is mandatory. A good contents insurance is also recommended. Should damage ever occur through leakage or fire, then your inventory will be (partly) compensated.

You can find more information about rent benefit on www.toeslagen.nl. This website is from the national tax authorities. Here you can see whether you are eligible for a rent subsidy and how much you will receive. This is done on the basis of recent income details, the net rent and the service costs.

Via www.toeslagen.nl you can apply for rent benefit directly.

If your partner or co-tenant has passed away, you can have the rental agreement adjusted with the form Adjustment of rental agreement after death. Please contact us for this. You can do this by telephone via 088-0089200 or by email: info@maisonmanagement.nl.

Are you going to live together with your partner? Submit a request to add him or her to the contract. Please contact us for this. You can do this by telephone via 088-0089200 or by e-mail info@maisonmanagement.nl.

If one of the co-tenants wants to terminate the tenancy agreement, you should submit a request for unilateral termination of the tenancy agreement. This can be done with the form <change of main tenancy>.

Both tenants must sign this request. We ask for extra information about the tenant that will remain in the residence. This enables us to check the request against our conditions. If the person who stays in the property can pay the rent, we remove the other tenant from the documentation and the tenancy agreement. If the person who stays behind does not meet the income requirements, both tenants will have to give notice to terminate the rental agreement. The costs for adapting the file and the contract are €250 excl. 
 

When we amend the lease at your request, various activities will be involved. The costs we charge for this are €250,- excl.

These activities include:

• Provision of information; 
• Full screening of the candidate and/or guarantor in the money laundering register;
• Full credit check of the candidate and/or guarantor;
• Administrative changes in the accounting system;
• Drafting and providing both parties with a rental agreement;
• Informing the parties of the definitions in the rental agreement.

Click here to log into the Maison Management online portal or click on login at the top right.

Yes, you must arrange your own supplier for water, gas and electricity. When the keys are handed over to you, you will receive a report from us with the meter readings. Do you use district heating? Then report these to the supplier.

Yes, as a new tenant you always have to register yourself at the municipality where you are going to live. Do this as soon as possible after signing the tenancy agreement and within five working days after your actual move. You will then be automatically deregistered from your old address. More information can be found on the website of the municipality, department of Civil Affairs.

In some municipalities you need a housing permit. You must apply for a housing permit from the municipality where you will be living, usually via the website.

Replacing the locks/keys is your own responsibility. You can call a local locksmith to help you out. If your key does not contain a licence, you can have it duplicated at any key maker, the cost is for the tenant.

Cleaning and maintenance of gutters and drains is the responsibility of the tenant. Unblocking them is also the tenant's responsibility. Do you have a leak which is not caused by blocked pipes? Please contact Maison Management.

- Check whether your device is connected or is making a connection to the right network.
- Check whether there is any maintenance or disruptions in your area via your provider's website.
- Check the cabling of the installation modem.
- Reset the modem. Switch it off and switch it on again after at least 30 seconds.
- If this does not resolve the problem, contact your provider. 

- Check if your TV is connected to the mediabox and if the remote control is working
- Check whether there is any update or disruptions in your area via your provider's website
- Check the cabling of the modem/media box. Does it switch on, does it give an error message?
- Reset the mediabox, leave it off for at least 30 seconds before rebooting.
- Is the box still not working? Contact your provider 

Please report your damage to our technical department, they will assess whether this damage falls under small or large maintenance. As a tenant, you are responsible for keeping the balcony clean. De-cluttering and removing leaves falls under small maintenance. Damage caused by not keeping it clean is at your expense.

You must always ask Maison Management for permission to remove the wallpaper in the rented property. 

The maintenance and replacement of your own doorbell and intercom falls under small maintenance. Is the doorbell and intercom located in the common room? Check whether the intercom system has power and whether the sound is switched on. Contact the technical department of Maison Management if this does not have the desired result.

You and your fellow tenants are responsible for keeping the general area clean. The fire lanes must at all times be free of movable items that need to be stored within the rented property. Speak to your neighbours about this.

Is the mailbox or the outside lighting in the common area? Then contact Maison Management, we will instruct the VvE to repair them. Is the mailbox or lighting integrated in your own home? In that case you are responsible for the repair and the costs.

If your boiler is broken, first check the following points:
- Is there voltage at the wall socket of the central heating boiler? If not, check the fuses in the meter cupboard
- Is the installation pressure sufficient? If not, top up the installation.
- Is the gas valve open? Check the main valve and the appliance valve. If not, open them.
- The boiler has a reset button. In the event of a malfunction, first press the reset button and then wait and see if the appliance restarts.
If the appliance continues to malfunction (regularly) and there is sufficient pressure on the installation, contact the central heating installer or Maison Management. You can do this via the tenants portal or by e-mail: info@maisonmanagement.nl. If a fault indication appears on the display of the boiler, it is important to pass this on to the fitter.

Contact the technical department of Maison Management. Submit your request via the online portal of Maison Management.

Is the system pressure sufficient? If not, top up the system. Check the installation pressure regularly. This should be between 1 and 2 Bar. If you need to refill, first switch off the boiler and wait until the water temperature has dropped to about 30° C. Then refill. Never refill the installation higher than 2 Bar!

-Locate the water tap close to the boiler.
-Connect the hose to the water tap.
-Carefully let the hose run full of water.
-Close the tap.
-Connect the filling hose to the filling tap of the boiler.
-First open the water tap and then the filling tap.
-Wait until the pressure gauge reads between 1.5 and 2 bar.
-First close the filling tap and then the water tap.
-Hold a bucket under the tap before disconnecting the hose.

- Watch this instructional video: https://www.youtube.com/watch?v=mLsrPMrh_XE

This could be fridge, freezer or combi grilloven or microwave. Check if the device receives power. Reset the appliance by shutting it off or take it off the power. If this does not work, contact our technical department to schedule a technician.

Lees de stappen in de handleiding voor specifieke informatie over uw apparaat. Bij een verstopt of niet goed vastgedraaid filter kan de machine niet afpompen. Controleer daarom de filters onderin je vaatwasser. Draai de filters los, trek ze eruit, maak ze schoon en draai ze weer goed op hun plaats. Check of bij het verwijderen van de filters geen vuil in het filterhuis is gekomen. Het kan ook zijn dat er een kink of deuk in de afvoerslang zit, die de waterafvoer blokkeert. Controleer de afvoerslang aan de achterkant van het apparaat en zorg dat de slang netjes loopt.

Als de sproeiarmen niet kunnen ronddraaien of verstopt zijn kan er te veel water richting de deur spuiten. Dat veroorzaakt lekkage. Controleer eerst of de sproeiarmen kunnen ronddraaien. Haal de sproeiarmen uit de machine, spoel ze af en prik de openingen door met een naald of cocktailprikker. Vervang de sproeiarmen als deze verstopt blijven. Ook wanneer een rubber niet goed aansluit kan de machine lekken. Controleer het rubber en check of dit schoon en heel is. Als het rubber aan de zij- of bovenkant kapot is, vervang je het makkelijk zelf. Is het rubber aan de onderkant van de deur kapot? Dan moet de deur gedemonteerd worden door een monteur.

Helpen bovenstaande zaken niet het probleem op te lossen? Dan kunt u een reparatieverzoek indienen via het online portal.

- Have you checked whether there is a local fault in your area? Check who your grid operator is via https://www.eancodeboek.nl/
- Check the meter box, are all switches up? 
- Have you registered with an electricity supplier? 
- Does the main switch keep going down? Make sure that you unplug all electrical equipment and try again, if the problem persists you can contact our 24/7 trouble shooting service via 088-0089200

If the toilet bowl does not empty properly when flushing, there is probably not enough water being released, or the water is being released too slowly. The first place to check in this case is the cistern. Check the water level. The water level should be just below the overflow pipe when the cistern is filled. If it is too low, you can easily fix it. The water supply to the cistern is controlled by a valve that is connected to a float. The point where this float stops the water flow can be adjusted (usually with a screw or button on the valve). You can use this function to ensure that the float and the arm reach a higher level before the supply is stopped.

If there is a leak, first check that the cistern, drainpipe, and other items in and on the toilet are properly fixed so they cannot be a reason for leaks. Check carefully where the leakage is coming from. 

If you cannot solve the problem yourself, report your repair request via the online portal

Interior painting in the property or basement falls under minor maintenance. Minor maintenance is the responsibility of the tenant and is therefore allowed.  
Exterior painting work falls under large-scale maintenance and should be carried out by the owner / owner's association. 

Allereerst is het belangrijk om te controleren of er helemaal geen warm water is. Dit kunt u doen door zowel de kraan en/of douche als de verwarming te testen.                  
1. Probeer verschillende kranen om uit te sluiten dat de thermostaat defect is.                                                                                                                          
2. Controleer of de radiatoren wel openstaan.                                                                                                                                                                                    
3. Kijk of de ingestelde temperatuur bij de CV-ketel wel hoog genoeg is.        

Is dit het geval en heeft u helemaal geen warm water? Dan kunt u contact opnemen met onze 24/7 storingsdienst via 088-0089200

Maintenance and replacement of the washbasin and sink after damage falls under minor maintenance and is the responsibility of the tenant.

Pests can include mice, fleas, rats, silverfish, sewer flies, wasps and ants.

As a tenant you are responsible for fighting pests in your home, this is legally defined in the Decree on small repairs. Do you have problems with pigeons, rats or other vermin in the vicinity of your home? Then contact the municipality. Tip: It is not always necessary to use poison to control pests. Look on the internet for animal and environment-friendly solutions to chase away or control the pests.

Cleaning, sweeping and unblocking falls under minor maintenance for the part that can be reached by the tenant. Repairs of chimneys and ventilation ducts falls under general maintenance and is the responsibility of the owner. For this you can file a request in your tenants portal.